At Steka Fashion Design, we value your trust and aim to provide high-quality women’s footwear and bags. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Returns Eligibility

• Products can be returned within 14 days of delivery.
• Items must be unused, unworn, unwashed, and in original condition with tags, packaging, and invoice intact.
• Returns are accepted only in case of manufacturing defects, damaged items, or incorrect products received.

Non-Returnable Items

• Products showing signs of wear, damage after use, or altered in any way.
• Items returned without original packaging or accessories.
• Products purchased during sale, clearance, or special offers (unless damaged or defective).

Refund Process

• Once we receive and inspect the returned product, you will be notified about the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to the original payment method.
• Shipping charges (if any) are non-refundable, unless the return is due to our error.

Exchange Policy

• Exchanges are allowed for size or product replacement, subject to availability.
• If the requested item is unavailable, a refund or store credit may be offered.

Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
• We recommend using a reliable courier service with tracking.

How to Request a Return

Please contact us at Steka7656@gmail.com with:

• Order ID
• Product images (in case of damage or defect)
• Reason for return

Our support team will guide you through the next steps.

Contact Us

For any questions regarding refunds, returns, or exchanges, feel free to reach out at:

• Mail Id - Steka7656@gmail.com
• Phone Number - +971527362121